Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Most orders are delivered within 10–20 business days. We work with international suppliers to bring you the best sleep products at great prices, which means shipping takes a little longer than local retailers. We always send a tracking number so you can follow your order every step of the way.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping times and costs may vary depending on your location. You'll see the exact shipping options at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also use our Track Order page to check your delivery status at any time.

Can I change or cancel my order?

We process orders quickly, so please contact us within 12 hours of placing your order if you need to make changes. Email us at support@driftwellsleep.com and we'll do our best to help.

Products

Are your products good quality?

Yes. Every product in our store is carefully selected and tested before we list it. We only sell products we genuinely believe in. If you're ever unhappy with the quality of what you receive, we'll make it right — no questions asked.

Are your products safe to use?

All products we sell meet standard safety requirements. If you have specific concerns about a product (for example, if you have a medical condition), we recommend consulting your doctor before use.

Do the sleep headphones work for side sleepers?

Yes! The DriftWell Sleep Headband uses ultra-thin flat speakers that are comfortable even when lying on your side. Many of our customers specifically chose it for this reason.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase for any reason, contact us within 30 days of receiving your order and we'll arrange a return or refund. See our full Return Policy for details.

What if my item arrives damaged or incorrect?

We're so sorry if this happens! Please email us at support@driftwellsleep.com with a photo of the item and your order number, and we'll send a replacement or issue a full refund immediately.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are secured with SSL encryption for your peace of mind.

Is it safe to enter my card details on your site?

Absolutely. Our store is powered by Shopify, one of the world's most trusted e-commerce platforms. Your payment information is fully encrypted and never stored on our servers.

Still have a question?

We're happy to help! Reach out via our Contact Page and we'll get back to you within 24 hours.